Joe Bike

I don't like giving negative reviews, and overall this bike shop seems pretty solid. I only speak in terms of my own experience as a potential customer. I wanted a specific bike rack, and did some research online. I came across one store that ended up saying that it has it in stock. This store was this Joe Bike store. I was coming from a long way on bike, so I called just to be sure that they had it. They "confirmed" that they had it in stock. So I packed my things and made the trek out there. I was excited to get this rack because I've been riding with a backpack for a long time, and it wears down my back and shoulders. (Precisely why I wanted this rack to begin with.) Anyway, I got there and they seem to have a lot there. But I asked him if he had the rack, and again he said he did and he went to the back to find it. I waited about 5 minutes or so, and he came back out and told me that they actually didn't have it, and that "the inventory sometimes lies." Which wasn't a good excuse. When people call ahead of time, it's expected of you to actually PHYSICALLY check to see if the item in question is in stock. It was a pretty disappointing and frustrating experience. And because of it, I'll probably stick with the plethora of other bike shops in the area instead of this place. It'd be one thing if you ended up selling it before I got there, but to have it not be in stock and to not know because someone didn't update the inventory is unprofessional. And with that being said, for the love of all that is holy, UPDATE YOUR INVENTORY before you end up disappointing future customers. I just checked online and it still says you have them in stock. Overall it was a crummy experience. The bike ride through Portland was beautiful though.

Love these people! They built my Marin Headlander last year and she finally needed a tune-up. No joke my bike ran so much smoother that my next days' commute was 3 minutes faster! Shoulda brought her in sooner. THREE MINUTES! They are prompt, friendly, patient, and knowledgeable. Highly recommend for all ages and levels of bike enthusiasts.

I went in to Joe Bike because my crank shaft had come loose and I didn't have an Allen key large enough to tighten it myself. Not only did they condescend to me the whole time but they charged me 7 dollars for the absolute easiest process without telling me the cost of the job beforehand. Any halfway decent bike shop should help you for free or at least let you know that they charge 7 dollars for a minute and an Allen key.

I have used Joe Bike for my local repair shop for years and they have always been great. Today I just needed a hand with loosening a locking nut for a rear wheel cluster replacement that I was going to do at home but didn’t have a long lever to loosen the nut. The shop was able to quickly and effectively solve my problem and get me on my way with encouragement. They didn’t ask for payment. That is the kind of community service I really appreciate and will continue to do my bike supply shopping there. Thanks,

I came to the shop after getting a quote from another bike shop in town that my repairs would be $125 dollars and would take a month to complete. The techs at Joe Bike did the repairs while I waited 10 min and they only charged me $15. Truly lifesavers over here. I’m so glad I got my bike back in time to enjoy the rest of summer and to support such a friendly and considerate shop made it all the better. Thanks so much for the great service!

Joe Bike made my wildest dreams come true. I've been dreaming of a steel 1x11 for a while and Joe had the perfect inventory to choose from. Unfortunately I live in Washington State, but I was able to chat with them on the phone to determine the perfect fit. They were closing down for a week due to COVID, starting the day after my order and they made an extra effort to box it up and ship. Much appreciated, I'm one super satisfied customer! Highly recommend this shop!